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Customer Success Associate

Delhi, Mumbai, Chennai

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Location
Delhi, Mumbai, Chennai
Employment type
Full-time
Profession
Customer Success
Opportunity
We are looking for enthusiastic and customer-focused Customer Success Associates to join our growing team. This is a full-time role where you will work closely with incubators, accelerators, universities, corporates, government organisations, and startup ecosystem stakeholders using Accubate, Cunomial's flagship platform. Successful candidates will undergo an initial training program in Hyderabad for the first few weeks before being deployed to their respective client locations in Delhi, Mumbai, or Chennai.
Key Responsibilities
  • Serve as the primary point of contact for assigned customers and ensure successful platform adoption
  • Conduct onboarding sessions, user training, and platform demonstrations for customers and stakeholders
  • Provide day-to-day support to users and assist them in navigating platform features and workflows
  • Monitor customer engagement, usage metrics, and identify opportunities to improve adoption
  • Coordinate with product, engineering, and implementation teams to resolve customer issues and requests
  • Document customer feedback, feature requests, and enhancement suggestions
  • Assist customers with program management activities, reporting requirements, and operational workflows on the platform
  • Prepare customer success reports, usage summaries, and periodic review presentations
  • Build strong relationships with customer stakeholders and ensure a high level of customer satisfaction
  • Represent Cunomial professionally while working from client locations and interacting with ecosystem partners
Required Skills
🤝 Customer Success & Relationship Management — Customer Engagement · Stakeholder Management · User Training · Account Support
💻 Software & Productivity Tools — SaaS Platforms · Microsoft Excel · PowerPoint · CRM Tools · Documentation
🗣️ Communication & Coordination — Presentation Skills · Problem Solving · Client Communication · Cross-functional Collaboration
Qualifications
  • A bachelor's degree in any discipline from a recognised institution
  • 0–3 years of experience in customer success, client servicing, operations, program management, business support, or related roles
  • Fresh graduates with strong communication and interpersonal skills are encouraged to apply
  • Excellent verbal and written communication skills in English
  • Strong analytical, organisational, and problem-solving abilities
  • Willingness to travel and work from customer locations as required
  • Comfortable using software platforms, productivity tools, and digital collaboration systems
Culture & Communication
  • Strives to build a highly inclusive company work culture
  • Promotes & opens communication channels to encourage dialogue across teams
  • Facilitates quick decision-making and consensus gathering
  • Fosters a culture of continuous learning and professional development
About Cunomial Technologies
Cunomial Technologies Private Limited is a fast-growing technology company building next-generation AI-powered products at scale. Our engineering team in Hyderabad works at the intersection of cloud-native development, intelligent automation, and agentic AI — shipping features that directly impact users every day.
Cunomial Technologies